Returns & Refund Policy

At S.Veiled, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive Returns & Refund Policy to ensure that our customers are fully satisfied with their purchases.

14-Day Return Policy: We offer a 14-day return policy for all eligible items. If you are not completely satisfied with your purchase, you may return it within 14 days of receiving it for a full refund or exchange. Please note that the item must be in its original condition, unworn, and with all tags attached.

Easy Returns Process: To initiate a return, you can contact us at Contact@S-Veiled.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs and associated costs are the responsibility of the customer.

Refund Process: Once we receive the returned item, our quality control team will inspect it to ensure that it meets our return policy criteria. If the item is approved for a refund, we will process the refund within 7 business days. The refund will be issued to the original payment method used during the purchase.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you in finding the right replacement and guide you through the exchange process. Please note that exchanges are subject to availability.

Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.

International Returns: For international returns, the customer is responsible for any return shipping costs, as well as any customs duties or taxes incurred during the return process.

Quality Guarantee: We take pride in the quality of our products and stand behind their craftsmanship. If you believe that your item is defective or damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us: If you have any questions or concerns regarding our Returns & Refund Policy, please don't hesitate to contact us at Contact@S-Veiled.com. We are here to assist you and provide the best possible shopping experience.